How Social Workers Can Improve Their Case Management Post-COVID

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It’s no secret that the pandemic has affected the entire world in one way or another. This includes not just individuals but entire countries and economies, as well as industries and systems.

And while the virus has helped put things in perspective for many of us, it has also managed to completely wreck lives for some. While many people were laid off, others spent months working from home. But for social workers, the pandemic brought huge, unprecedented challenges that went beyond just the struggles associated with remote work.

The Massive Increase in Caseload

For starters, there was a massive increase in the influx of cases right after the start of the pandemic, and it has continued to worsen.

From an increase in homelessness to the rising cases of unemployment and domestic abuse, social workers have had their hands full. And this is true for social workers globally, as well as across practice areas. From child and family caseworkers to those dealing with senior services, mental health, and homeless cases, case management during and post-COVID has been quite a challenge.

How Can Social Workers Manage These Tough Times?

While much of the world went into lockdown and worked from home, a lot of social workers didn’t have this luxury. Not only because of the increase in cases but also because a lot of aspects of casework can’t be dealt with remotely.

Post pandemic, social workers are still struggling to manage their caseloads. But here are some ways the most experienced ones are managing things.

By Prioritizing And Redirecting Cases

When it comes to casework, nothing is set in concrete. Every person and their situation is different. This is why it’s very important for caseworkers to identify early on which cases are relevant to their practice and which ones need to be redirected to a different department or agency. Moreover, with the huge influx of new cases every day and the paperwork associated with it, it’s important for caseworkers to mark and prioritize their work based on urgency.

By Taking Care Of Themselves to Take Care of Others

COVID-19 has been hard on everyone, and especially caseworkers. Given the fact that social workers have been so exhausted, it’s important for them to take a break every now and then to recharge. By taking care of themselves, they can be more productive, which will make it easier for them to manage more cases more efficiently.

By Using Modern Social Services Software

And the best way to improve case management is by embracing modern technology, including case management software designed for human services.

This software can reduce the need for extensive paperwork and help social workers save time by making important information more easily accessible and also by streamlining mundane tasks related to a case like reporting and so on.

If you’re not sure which software to go for, we suggest you check out FAMCare.

FAMCare is a social services case management software that can help you transform case management.

Contact us to learn more.

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