How Social Services Software Works

The Birth and Evolution of FAMCare:

A Leader in Social Services Case Management

In 1998, a consortium of child welfare agencies in Missouri were researching the market for web-based social services case management software. When their search turned up empty, they partnered with a development firm to build the solution they needed. A few months later, in the spring of 1998, FAMCare was born.

More than 20 years and 15 versions later, FAMCare has become a trusted system of choice for agencies looking to modernize how they manage data, deliver services, and improve outcomes for society’s most vulnerable. Designed with frontline caseworkers in mind, FAMCare combines proven best-practice forms, powerful workflow automation, and robust reporting tools in a secure, web-based environment.

Today, FAMCare is the preferred solution for agencies that need to quickly build custom data collection forms, deploy them in real time, and instantly access submitted information for review and reporting. The platform’s seamless connection between data entry and data insight is truly best in class, helping teams move from information capture to actionable decision-making—faster than ever.

How you leverage FAMCare is entirely up to you. The system is flexible and highly configurable, empowering agencies to tailor the platform to collect and track virtually any type of data—from intake through outcomes—with ease and confidence.

Case Management Software for Human and Social Services

Out of the Box

With built-in configuration and set up tools, agencies are able to take FAMCare human services software “as is” and make simple adjustments to personalize data fields and their own programs and services. Everything is connected, reporting tools are in place and you only have to enter the information once. The video tutorials help you get going, but you still have a dedicated PM to ask for help.

Done 4 You

We can customize it for you! – Once configured, you are able to then assess your needs and see if your program requires more information to be successful. If that’s the case – our team can add new forms, create new workflow and modify existing elements at your request. The bottom line – we can deliver a custom system that works specifically for your needs.

Do It Yourself

We can train you to be a certified implementer and developer in the FAMCare system and customize it yourself! You also have us to lean on for some of the “heavier lifting”. We will support you throughout! The benefit of someone on your team being certified means that you can maintain and program in the system as needs require, without hiring us each time you need a change.

A Consultant at Your Side

One of our unique advantages is that you are assigned a dedicated project manager for your project. AND- Your dedicated PM is really a social worker in disguise. Many of our PM’s have come with a social worker background with a desire to help other agencies implement FAMCare. They’ve walked in your shoes and understand your challenges. They are here to make your system and your team, as productive as possible.

FAMCare Overview Video

Mission-Critical Case Management for Human Services

Take a tour of FAMCare and see how agencies capture the right data,
gain visibility across programs, and demonstrate real impact.

Key Features of FAMCare’s Social Services Software

FAMCare can incorporate modules:

Frequently Asked Questions

How can FAMCare help me manage my cases and caseload faster and more efficiently?

Interactive dashboards, powerful workflow, and our ability to help keep detailed, important information “always in view” helps our clients save time and money when managing their cases with FAMCare. See the ROI calculator to find out what your ROI could be with FAMCare.

Our entire system is on paper. We're technology challenged and want to know how easy FAMCare is to use. I've used software before that seemed powerful, but was very complicated. Are the forms easy to find?

FAMCare was built with your caseworkers in mind. We have success managers on our team who used to work for social service agencies. AS a matter of fact – many of our project managers are licensed social workers or MSW’s. They understand casework and know how to navigate FAMCare to help our clients use the system faster. Many of our clients are not “technical” at all and have been able to work within FAMCare right from the onset.

We're a large provider - how can we be sure that we'll get the right amount of support for our team?

We offer custom project and training plans to support all of our clients – no matter their size. Our plans include web-based training and help, onsite training and certification training for those who would like to learn how to develop in their FAMCare system.

Can we save and upload documents into FAMCare? If so - what kind of files/documents can we upload?

FAMCare has a document repository built in to help you manage agency-specific documentation and policies. IN addition – each client has a private space for you to upload multiple documents at once. File types can include – Word, PDF, audio, images and video.

Is it easy to get our data out of the system? What types of reports are available to me?

FAMCare has over 50 pre-built reports at your disposal on day one. In addition – there are two query designer tools to help beginners and more advanced users pull data and create reports when you need them.

Will FAMCare help me remember important dates, appointments and events?

FAMCare has a dynamic calendar and scheduling system that works similar to your GMAIL or OUTLOOK calendar. Any appointment you set in FAMCare will automatically go out to your personal calendar. Appointments, triggers, alerts and notifications will show up on your dashboard to keep caseworkers focused on the day’s work.

I've seen systems that out of the box use different data points than we do at our agency. Can I personalize certain things in FAMCare that will make it more familiar to me and my team?

First and foremost – FAMCare is not just software. It’s a platform! With FAMCare you get a series of best practice information forms that can be configured, changed and edited by you on the type of information you need to collect. If something that you need changed is beyond the scope of the configuration tools – our team can make the change for you! The system is not locked down. WE can make it do exactly and specifically what you need it to do to make you successful.

We have specific assessments and surveys we give to our clients at certain periods during our program. Can we add them or create them in FAMCare ourselves or would this be considered a billable customization?

FAMCare has form building modules that help even the most non-technical person create your own assessments and data collection forms. If your forms are more complex – GVT can build them for you quickly. The cost to do so would be part of your budget.

We have different people in different roles at our agency. I've worked with software platforms where security setup was a difficult thing to maintain and manage. How difficult is it to set security within FAMCare?

One of the more powerful and multi-dimensional tools we have in FAMCare is our security module. With FAMCare – you can set security that is role-based, form based or group based. You have the power and flexibility to control what your users see when they log in. Security is easy to set up and maintain. We train you on how to do it.

We have clients in our system that have other family members that we work with, as well as, other contacts that we'd like to keep organized within the client's record. Is there an easy way to do that within FAMCare?

FAMCare is your people repository. You can add them as constituents, third party providers, extended family members, other contacts, caregivers, foster parents and more. For families – the system has a “smart tool” called the Family Build Wizard. You can enter as many family members as you want all from one screen. As you set relationships, the system applies inverse relationships against others in the table. This makes family building very quick.

The FAMCare Proven Process

For FAMCare systems that we need to tailor or customize, we follow our proven process.