Professional Services
Professional Services That Power Your Success
From Discovery to Deployment—We Help You Maximize FAMCare’s Potential
We provide a full suite of professional services designed to complement and elevate your FAMCare implementation. Our team—comprised of experienced social workers, project managers, and technologists—works closely with you to understand your mission, align with your priorities, and deliver a solution tailored to your real-world needs. From initial planning through go-live and beyond, we help you stay on track, on time, and on budget.
Our services don’t stop at deployment. We offer comprehensive training, change management support, and ongoing guidance to ensure your team is confident, your users are empowered, and your system continues to evolve with your agency. With FAMCare, you get more than software—you get a strategic partner committed to your long-term success.
We Start With What Works
We start with case management best practice forms and workflow and build your system within this foundation. This helps mitigate risk, speed up your implementation and provide you with something that has been proven to work, time and time again.
Change is Inevitable
During most implementations, a good deal of process change will occur. Change management is inevitable, it’s just a given. However, we’ve implemented hundreds of systems and know what it takes to have a great implementation. (1) Executive sponsorship, (2) a lead project manager on your side who can devote their time to your project and (3) clear communication are three critical elements to keeping a project on track. We will work closely with you on a common vision of delivering a system that works for you and that meets your objectives. If you would like to take a closer look at risk mitigation tips for software implementations, check out our blog post.
With FAMCare at the center of your information hub, how you collect, view, manage and act upon your data will change. With better information comes better decision making. Once the software in in place and your team is actively engaged in the workflow provided, your agency will transform.
The FAMCare Proven Process
For FAMCare systems that we need to tailor or customize, we follow our proven process.
A PM at Your Side
One of our most special advantages is that we partner you with one of our project managers, right from the start. We’re in this business to help you be better. Providing you with a system is ½ the puzzle. Helping you solve problems by placing a project manager at your side right away – is the other half of the puzzle. We don’t care how big or small you are – you are not alone.
Different Modalities for Learning
We provide various types of training depending on a customer’s needs. Web-based, video training, manuals, knowledge base, onsite training and Master Certification Training are just a few of the ways we make sure you are properly trained to maximize system usage.
Importing Your Data
One major advantage is when caseworkers can work faster, it has a dramatic effect on the bottom line of your agency. A typical ROI with FAMCare is 1-3 hours of savings / week per caseworker. The GVT team are big advocates of continuous and constant improvement and we’re constantly reviewing different tools and ways to make your processes happen faster. The caseload dashboard helps keep caseworkers in front of their data and their clients, so no one fall through the cracks.