Our focus is on more than just the software, we focus on you and your agency

We offer a variety of professional services to help compliment your FAMCare implementation.  Our professional services teams are experienced social workers and technologists who will work with you to ensure your project priorities are taken care of and that your project stays on track.  Our goal with FAMCare is to provide you with a state-of-the-art information technology solution that meet your business requirements and is completed on time and within budget.

We Start With What Works

We start with case management best practice forms and workflow and build your system within this foundation.  This helps mitigate risk, speed up your implementation and provide you with something that has been proven to work, time and time again.

Change is Inevitable

During most implementations, a good deal of process change will occur. Change management is inevitable, it’s just a given. However, we’ve implemented hundreds of systems and know what it takes to have a great implementation. (1) Executive sponsorship, (2) a lead project manager on your side who can devote their time to your project and (3) clear communication are three critical elements to keeping a project on track. We will work closely with you on a common vision of delivering a system that works for you and that meets your objectives.  If you would like to take a closer look at risk mitigation tips for software implementations, check out our blog post.

With FAMCare at the center of your information hub, how you collect, view, manage and act upon your data will change. With better information comes better decision making. Once the software in in place and your team is actively engaged in the workflow provided, your agency will transform.

Our Proven Process

For FAMCare systems that we need to tailor or customize, we follow our proven process.

A PM at Your Side

One of our unique advantages is that you are assigned a dedicated project manager for your project. AND- Your dedicated PM is really a social worker in disguise. Many of our PM’s have come with a social worker background with a desire to help other agencies implement FAMCare. They’ve walked in your shoes and understand your challenges. They are here to make your system and your team, as productive as possible.

Different Modalities for Learning

We provide various types of training depending on a customer’s needs. Web-based, video training, manuals, knowledge base, onsite training and Master Certification Training are just a few of the ways we make sure you are properly trained to maximize system usage.

Importing Your Data

Leaving one system and going to the next can be scary, but it doesn’t have to be. We’ve worked with hundreds of agencies and have perfected how we help you import your data into FAMCare. WE take on the “heavy lifting” and move your data to our system so you don’t have to start from scratch. We work hard to make the process painless!